When is the office open?
Our office is open 8 am until 5 pm every Monday through Friday.
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What if I have a problem with the equipment I have rented?
If you have a problem you can call the office number and use the recorded messages to obtain the correct phone number for your emergency.
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What is the right size tent for my event?
To make sure you have the right size tent for your event we need to know what is going under it. The number of people, tables, etc determine how big of a tent you will need. Call our office to make sure you get the right size tent. (978)851-2002
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Is delivery and setup included in the price?
Set up is included in the prices of tents and moonwalks. There are addtional fees for the set up of chairs, tables, etc. We typically charge $52 for (weekday) delivery.
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When/how do I place my order?
You should place your order as soon as you know what you want to insure that it is available. To order anything you must call our office (978) 851-2002.
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Is there a deposit required?
We do require a deposit of at least $50 (on a credit card).
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How is payment handled?
The total balance of your order must be paid before the event. You may prepay with a credit card or pay upon delivery.
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When is delivery/pickup?
We typically deliver on Thursday or Fridays. Customers are given an approximate delivery time (8am-12pm, 10am-2pm, etc). We are as flexible as our schedule allows us to be. We then return the following Monday or Tuesday to pick everything up. Customers do not need to be home at time of pickup and are not made aware of pickup time.
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Does somone need to be home when you deliver?
Yes! Someone over 18 years of age must be home to sign for and take responsibility of the equipment ordered
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Do you still deliver if it rains?
We do not cancel due to rain. Electrical equipment cannot be used in the rain.
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What is your cancellation policy?
Cancellations must be done 1 week before your event to receive your deposit back
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Is there a difference between pole and frame tents?
Yes! Pole tents MUST be used over grass. They need an extra five feet around them to allow proper staking. They also have center poles and ropes on the outside. Frame tents can be used on grass or cement. They don't have center poles or ropes outside
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How many tables will fit under the tent?
Tables need about 100 square feet. 8-10 people can fit at a 8 foot banquet or 5 foot round table.
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What size dance floor should I get?
Typically you want to allow 4 square feet per dancer
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What is alternate staking?
Alternate staking is used in place of staking into the ground. We use large cement blocks to weigh down the tent. We do this when we cannot stake into the ground.
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Why would I need sandbags?
We use sandbags to weigh down moonwalks when we cannot stake into the ground. Such as on cement.
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What if I have a sprinkler system or a septic tank?
You need to let us know if you have anything under the ground so that we do not stake into it. We are not responsible for damages to any underground pipes, wires or systems. Please make crew aware of any systems upon installation. All underground systems must be properly marked as to avoid staking into them.
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